:root{--bg:#f5f4f0;--surface:#ffffff;--primary:#5b9aad;--primary-light:#7eb3c4;--primary-dark:#3d7284;--text:#292524;--muted:#78716c;--border:#e7e5e4;--warn-bg:#faf8f5;--warn-text:#57534e;--bg0:var(--bg);--bg1:var(--bg);--panel:var(--surface);--panel2:var(--surface);--card:var(--surface);--nav-bg:rgba(255,255,255,0.82);--input-bg:#fafaf9;--line:var(--border);--accent:var(--primary);--accent2:var(--primary-dark);--accent-soft:rgba(91,154,173,0.14);--accent-glow:rgba(91,154,173,0.28);--tint-3:color-mix(in srgb,var(--primary) 3%,transparent);--tint-6:color-mix(in srgb,var(--primary) 6%,transparent);--tint-8:color-mix(in srgb,var(--primary) 8%,transparent);--tint-11:color-mix(in srgb,var(--primary) 11%,transparent);--tint-18:color-mix(in srgb,var(--primary) 18%,transparent);--tint-22:color-mix(in srgb,var(--primary) 22%,transparent);--tint-35:color-mix(in srgb,var(--primary) 35%,transparent);--track-bg:color-mix(in srgb,var(--primary) 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var(--line);background:var(--surface)}.chat-header,.chat-header-main{display:flex;align-items:center;gap:14px}.chat-avatar{width:44px;height:44px;border-radius:14px;display:grid;place-items:center;font-size:.78rem;font-weight:800;color:#fff;flex-shrink:0}.chat-avatar.ai{background:linear-gradient(145deg,var(--primary-light),var(--primary-dark))}.chat-avatar.human{background:linear-gradient(145deg,#5a8a96,var(--primary-dark))}.chat-title{margin:0;font-size:1.05rem;font-weight:700}.chat-subtitle{margin:4px 0 0;font-size:.82rem;color:var(--muted);display:flex;align-items:center;gap:6px}.online-dot:before{content:"";display:inline-block;width:6px;height:6px;border-radius:50%;background:var(--ok);margin-right:4px;box-shadow:0 0 6px rgba(74,222,128,.6);animation:pulse-dot 2s ease infinite}@keyframes pulse-dot{0%,to{opacity:1}50%{opacity:.5}}.mode-switch{display:inline-flex;padding:4px;border-radius:999px;border:1px solid var(--line);background:var(--bg)}.mode-switch 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var(--line)}.alert-banner.warn{color:var(--warn-text);background:var(--warn-bg)}.chat-toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:12px;padding:10px 20px 0}.toolbar-hint{font-size:.78rem;color:var(--muted)}.usage-guide{margin-bottom:20px;padding:20px 22px;border-color:rgba(99,186,217,.45);background:linear-gradient(135deg,var(--accent-soft),var(--bg))}.usage-guide-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:16px}.usage-kicker{margin:0 0 4px;font-size:.72rem;letter-spacing:.12em;text-transform:uppercase;color:var(--primary-dark);font-weight:700}.usage-title{margin:0;font-size:1.1rem;font-weight:700}.usage-close{border:none;background:transparent;color:var(--muted);font-size:1.4rem;line-height:1;cursor:pointer;padding:4px 8px}.usage-steps{list-style:none;margin:0;padding:0;display:grid;grid-gap:14px;gap:14px}.usage-step{display:flex;gap:14px;align-items:flex-start}.usage-num{width:28px;height:28px;border-radius:50%;flex-shrink:0;display:grid;place-items:center;font-size:.82rem;font-weight:800;color:#fff;background:linear-gradient(135deg,var(--primary),var(--primary-dark))}.usage-step strong{display:block;margin-bottom:4px}.usage-step p{margin:0 0 8px;font-size:.88rem;color:var(--muted);line-height:1.5}.usage-foot{margin:16px 0 12px;font-size:.85rem;color:var(--muted)}.status-ok{color:var(--ok);font-weight:600}.status-warn{color:#fdba74;font-weight:600}.usage-dismiss{width:100%}.chip.sm{padding:5px 12px;font-size:.78rem}.transfer-btn{border:1px solid var(--primary);background:var(--surface);color:var(--primary-dark);border-radius:999px;padding:8px 16px;font-size:.85rem;font-weight:600;cursor:pointer;transition:.15s ease}.transfer-btn:hover{background:var(--accent-soft)}.chat-scroll{flex:1 1;overflow-y:auto;padding:16px 20px;min-height:320px;background:radial-gradient(circle at 20% 10%,rgba(91,154,173,.04),transparent 45%),radial-gradient(circle at 80% 90%,rgba(91,154,173,.03),transparent 40%),linear-gradient(180deg,rgba(250,250,249,.5),transparent 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12px;font-size:.78rem;font-weight:600;letter-spacing:.04em;color:var(--muted);text-transform:uppercase}.chat-welcome-grid{display:grid;grid-gap:8px;gap:8px}.chat-welcome-card{display:flex;align-items:center;gap:10px;text-align:left;width:100%;padding:12px 14px;border-radius:var(--radius-sm);border:1px solid rgba(91,154,173,.2);background:linear-gradient(90deg,rgba(255,255,255,.95),rgba(91,154,173,.06));color:var(--primary-dark);font-size:.88rem;cursor:pointer;transition:.15s ease}.chat-welcome-card:hover{border-color:var(--primary);background:var(--accent-soft);transform:translateX(4px)}.chat-welcome-icon{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;font-size:.75rem;font-weight:700;background:linear-gradient(145deg,var(--primary-light),var(--primary-dark));color:#fff;flex-shrink:0}.msg-bubble.typing{display:flex;gap:5px;align-items:center;padding:14px 16px}.msg-bubble.typing span{width:7px;height:7px;border-radius:50%;background:var(--muted);animation:typing 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auto;scroll-snap-align:start;border:1px solid rgba(91,154,173,.25);background:linear-gradient(180deg,var(--surface),var(--accent-soft));color:var(--primary-dark);border-radius:999px;padding:8px 16px;font-size:.82rem;cursor:pointer;white-space:nowrap;transition:.15s ease}.prompt-suggestion-chip:hover{border-color:var(--primary);background:var(--accent-soft);transform:translateY(-1px);box-shadow:0 2px 8px var(--accent-glow)}.insight-stats{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.insight-filters{display:flex;flex-wrap:wrap;gap:12px 16px;align-items:flex-end;margin-top:14px;padding:14px 16px;border:1px solid var(--line);border-radius:var(--radius-sm);background:color-mix(in srgb,var(--surface) 94%,var(--bg))}.insight-filter-field{display:flex;flex-direction:column;gap:6px;min-width:0}.insight-filter-label{font-size:.72rem;font-weight:600;color:var(--muted)}.insight-filters input[type=date],.insight-filters select{border-radius:var(--radius-sm);border:1px solid 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28px}.insight-action-group,.insight-action-row{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.insight-action-label{font-size:.72rem;font-weight:650;color:var(--muted);letter-spacing:.02em;min-width:3.5rem}.insight-status-msg{margin:12px 0 0;padding:10px 12px;border-radius:var(--radius-sm);font-size:.86rem;background:var(--tint-11);border:1px solid color-mix(in srgb,var(--primary) 22%,var(--line));color:var(--text)}.insight-status-msg.err{background:color-mix(in srgb,var(--danger) 10%,var(--surface));border-color:color-mix(in srgb,var(--danger) 35%,var(--line));color:var(--danger)}.chat-composer{border-top:1px solid var(--line);padding:14px 16px 16px;background:linear-gradient(180deg,rgba(250,250,249,.6),var(--surface));position:relative}.chat-composer:before{content:"";position:absolute;top:0;left:16px;right:16px;height:1px;background:linear-gradient(90deg,transparent,rgba(91,154,173,.35),transparent)}.composer-phone{width:100%;margin-bottom:10px;border-radius:var(--radius-sm);border:1px solid var(--line);background:var(--input-bg);color:var(--text);padding:10px 12px;outline:none;font-size:.88rem}.composer-row{display:grid;grid-template-columns:auto 1fr auto;grid-gap:10px;gap:10px;align-items:end}.composer-file-input{display:none}.attach-btn{width:42px;min-width:42px;padding:0;font-size:1.1rem;border-radius:12px}.attach-pending-list{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column;gap:6px}.attach-pending-list li{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:.82rem;color:var(--muted);background:var(--accent-soft);border-radius:8px;padding:6px 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var(--line);border-radius:0}.admin-main{min-height:520px;background:var(--card)}.admin-tab-pane{padding:16px 20px 20px}.admin-tab-pane-desk .desk-block{margin-bottom:0}.settings-shell{padding:0;overflow:hidden}.settings-cat-tabs{display:flex;gap:8px;flex-wrap:wrap;padding:12px 16px 0;border-bottom:none;background:transparent}.settings-cat-tab{flex:0 0 auto;padding:7px 14px;border-radius:999px;border:1px solid var(--line);background:var(--surface);font-size:.84rem;font-weight:600;color:var(--muted);cursor:pointer;margin-bottom:0}.settings-cat-tab:hover{color:var(--text);border-color:var(--primary);background:var(--accent-soft)}.settings-cat-tab.active{color:var(--btn-text);border-color:transparent;background:linear-gradient(165deg,var(--primary-light),var(--primary-dark));box-shadow:0 2px 8px var(--accent-glow)}.settings-body{display:grid;grid-template-columns:148px minmax(0,1fr);min-height:420px}.settings-subnav{display:flex;flex-direction:column;gap:2px;padding:12px 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10px}.admin-toolbar,.admin-toolbar-main{flex-direction:column;align-items:stretch;gap:10px}.admin-toolbar-brand{min-width:0;flex-direction:row;align-items:baseline;gap:8px;padding-right:0;border-right:none}.admin-toolbar .admin-tabs{display:flex;flex-wrap:nowrap;gap:6px;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none;padding-bottom:2px;margin:0 -2px}.admin-toolbar .admin-tabs::-webkit-scrollbar{display:none}.admin-tab{flex-shrink:0;padding:8px 14px;font-size:.82rem;min-height:38px}.admin-toolbar-actions{width:100%;justify-content:space-between;gap:8px}.admin-key-row{flex:1 1;min-width:0}.admin-key-row input{flex:1 1;min-width:0;width:0}.admin-tab-pane,.monitor-panel{padding:12px 12px 16px}.admin-main{min-height:360px}.desk-chat-grid{grid-template-columns:1fr}.desk-sessions{max-height:168px}.desk-ring{flex-direction:column;align-items:stretch}.desk-ring .row-actions{justify-content:flex-end}.insight-action-groups,.insight-action-row,.monitor-head-actions{flex-direction:column;align-items:stretch}.insight-action-row .btn,.monitor-head-actions .btn{width:100%}.insight-date-inputs,.insight-filters{flex-direction:column;align-items:stretch}.settings-cat-tabs{padding:10px 12px 0}.settings-panel{padding:12px 14px 16px}.settings-panel-title{font-size:1.05rem}.kb-status-bar{flex-direction:column}.admin-key-row input,.composer-row textarea,.field input,.field select,.field textarea{font-size:16px}}@media (max-width:480px){.customer-dual{gap:12px}.customer-pane{min-height:min(68vh,620px)}.monitor-kpis{grid-template-columns:1fr 1fr;gap:8px}.monitor-kpi-val{font-size:1.35rem}.insight-kpi-val{font-size:1.25rem}.admin-tab{padding:7px 12px;font-size:.78rem}.app-theme-picker.compact .app-theme-current{display:none}.composer-row{gap:8px}.send-btn{width:42px;min-width:42px}}@media (max-width:360px){.monitor-kpis{grid-template-columns:1fr}.admin-toolbar-brand strong{font-size:.92rem}}